Returns Policy

Refund & Returns Policy

Last updated: September 2026

At Ellviro Market, operated by Dušan Dúbrava JCB servisc (IČO: 41209869, IČ DPH: SK1033242540), we want you to be completely satisfied with your purchase. This policy applies to all orders shipped to EU countries we serve.

1. Return Eligibility

You have 14 days from the date of delivery to request a return. We accept returns for both defective and non-defective products, provided your item meets the following conditions:

  • In the same condition you received it
  • In the original packaging with all accessories included
  • Accompanied by proof of purchase (order confirmation or receipt)

2. Product Condition

We sell new products only. All items are brand new and unused at the time of dispatch.

3. How to Initiate a Return

To start a return, contact us at support@ellviro.com with your order number and reason for return. We will provide return instructions within 24 hours. Returns are accepted by mail. You will need to ship the item back to our address in Slovakia.

4. Return Label & Shipping

A free return label is included in your package. There are no return shipping costs charged to the customer. Simply use the included label to send your item back to us.

5. Restocking Fees

We charge no restocking fees on any returns.

6. Refunds

Once we receive and inspect your returned item, we will notify you by email. If approved, your refund will be processed within 5 business days to your original payment method.

7. Exchanges

We accept exchanges on all eligible returned items. Contact us at support@ellviro.com to arrange an exchange for a different model or variant.

8. Damaged or Defective Items

If you received a damaged or defective item, contact us within 48 hours of delivery at support@ellviro.com with photos of the damage. We will arrange a replacement or full refund at no cost to you.

9. EU Withdrawal Right

As a consumer in the European Union, you have the statutory right to withdraw from your purchase within 14 days without giving any reason, under the Consumer Rights Directive (2011/83/EU). This right applies to all customers in our shipping destinations. Return shipping is free using the label included in your package.

10. Non-Returnable Items

The following cannot be returned:

  • Items damaged due to misuse, accidents, or improper handling by the customer
  • Items with missing or destroyed original packaging

11. Contact Us

Dušan Dúbrava JCB servisc (trading as Ellviro Market)
Prietržka 141, 908 49 Prietržka, Slovakia
Email: support@ellviro.com
Phone: +421 903 245 503
Return processing time: 5 business days