Frequently Asked Questions

Frequently Asked Questions (FAQ) – Ellviro

1. Where do you ship?

We currently ship exclusively within the United States. Orders placed with delivery addresses outside the United States cannot be processed.

2. How long does delivery take?

  • Processing Time: 1–3 business days (Monday–Friday)
  • Delivery Time: 3–7 business days
  • Total Estimated Delivery Time: 4–10 business days

Delivery times are estimates and may vary due to carrier delays, weather conditions, or other factors beyond our control.

3. How much does shipping cost?

Shipping costs are calculated and displayed during checkout before payment is completed.

4. Will I receive tracking information?

Yes. Once your order has been shipped, you will receive an email containing tracking information.

5. Can I return my order?

Yes. We accept returns for both defective and non-defective products. Customers may request a return within 30 days of delivery.

6. Who pays for return shipping?

Customers are responsible for return shipping costs for change-of-mind returns.

We cover return shipping costs for defective, damaged, or incorrect items.

7. How long do refunds take?

Refunds are processed within 10 business days after the returned item has been received and inspected.

8. Can I cancel my order?

Yes. Orders may be canceled within 24 hours of purchase by contacting our customer support team.

9. What if I receive a damaged or incorrect item?

Please contact us as soon as possible after delivery and include photographs of the issue. We will review the matter and provide an appropriate resolution.

10. What payment methods do you accept?

We accept secure payments through major credit and debit cards, including:

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Diners Club
  • JCB

We also support digital payment methods such as Google Pay where available.

11. Do your prices include taxes?

Applicable sales tax may be charged on orders shipped within the United States where required by law.

Any applicable taxes will be displayed during checkout before payment is completed.

12. How can I contact you?

Email: support@ellviro.com

Phone: +1 214 810 3515

Customer Support Hours

Monday – Friday: 9:00 AM – 6:00 PM (ET)

Saturday – Sunday: Closed

13. What is your business information?

Legal Business Name: Apex International Group Inc.

Trading Name: Ellviro

Business Address: 30 N Gould St Ste R, Sheridan, WY 82801, United States