Return & Refund Policy – Ellviro

Last updated: July 22, 2026

At Ellviro, we want you to be satisfied with your purchase. This Return & Refund Policy explains how returns, exchanges, refunds, and order cancellations are handled.

1. Returns

We accept returns for both defective and non-defective products, provided the eligibility requirements below are met.

2. Return Eligibility

• You may request a return within 30 days of the delivery date.

• Once your return request has been approved, the item must be shipped back within 14 days.

• Returned items must be unused, in their original condition, and include all original packaging, accessories, and documentation.

We reserve the right to refuse returns that do not meet these requirements.

3. How to Request a Return

To request a return, please contact us at support@ellviro.com within the 30-day return period.

After your request is reviewed and approved, we will provide detailed return instructions and the return address.

Please do not return products without first receiving return authorization.

4. Return Shipping Costs

• Customers are responsible for return shipping costs for non-defective products.

• Ellviro covers the return shipping costs if the item received is defective, damaged, or incorrect.

5. Exchanges

We accept exchanges within the 30-day return period, subject to product availability.

If the requested replacement is unavailable, we may issue a refund instead.

6. Order Cancellation

Orders may be canceled within 24 hours of purchase by contacting support@ellviro.com.

Orders that have already entered processing or have been shipped cannot be canceled.

7. Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days.

Depending on your payment provider, it may take additional time for the refund to appear in your account.

8. Original Shipping Charges

Original shipping charges are non-refundable, unless otherwise required by applicable law or if the return is due to our error (such as receiving a defective, damaged, or incorrect item).

9. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible after delivery.

To help us resolve the issue quickly, please include:

• Your order number

• A description of the issue

• Clear photos of the item and packaging

We will review your request and provide an appropriate resolution as quickly as possible.

10. Business Information

Legal Business Name: Apex International Group Inc.

Trading Name: Ellviro

Business Address:
30 N Gould St Ste R
Sheridan, WY 82801
United States

11. Contact Us

If you have any questions regarding this Return & Refund Policy, please contact us:

Email: support@ellviro.com

Phone: +1 (307) 206-8181

12. Customer Support Hours

Monday – Friday: 9:00 AM – 5:00 PM (Mountain Time - MT)

Saturday – Sunday: Closed