Shipping Policy

Last updated: September 2026

Thank you for shopping at Ellviro Market, operated by Dušan Dúbrava JCB servisc (IČO: 41209869). We currently ship to addresses within Slovakia only.

1. Shipping Destination

We ship exclusively to addresses within the Slovak Republic (Slovakia). Orders placed with a delivery address outside Slovakia cannot be fulfilled at this time.

2. Processing Time

All orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or Slovak public holidays will be processed on the next business day. You will receive a shipping confirmation email with tracking details once your order has been dispatched.

3. Shipping Method & Delivery Times

• Standard Shipping: 3–7 business days — €19.99

Delivery times are estimates and may vary due to carrier capacity or circumstances outside our control.

4. Order Tracking

Once your order ships, you will receive a tracking number by email. Use this to monitor your shipment directly on the carrier's website.

5. Lost or Delayed Shipments

If your order has not arrived within the estimated window, contact us at support@ellviro.com with your order number. We will investigate and resolve the issue promptly.

6. Incorrect Address

Please ensure your shipping address is accurate at checkout. Dušan Dúbrava JCB servisc (trading as Ellviro Market) is not responsible for orders shipped to incorrectly entered addresses. Contact us immediately if you notice an error.

7. Damaged in Transit

If your order arrives damaged, photograph the packaging and item immediately and contact us within 48 hours at support@ellviro.com. We will arrange a replacement or refund promptly.

8. Contact Us

Dušan Dúbrava JCB servisc (trading as Ellviro Market)
Prietržka 141, 908 49 Prietržka, Slovakia
Email: support@ellviro.com
Phone: +421 903 245 503 (Mon–Fri, 9:00–17:00 CET)