Shipping Policy

Last updated: September 2026

Thank you for shopping at Ellviro Market, operated by Dušan Dúbrava JCB servisc (IČO: 41209869). We ship to 26 EU countries across Europe.

1. Shipping Destinations

We currently ship to the following countries:

Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.

Orders placed with a delivery address outside these countries cannot be fulfilled at this time.

2. Processing Time

All orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day. You will receive a shipping confirmation email with a tracking number once your order has been dispatched.

3. Shipping Methods & Delivery Times

Delivery times are estimates and may vary by country, carrier capacity, or circumstances outside our control. International deliveries may take longer than domestic.

4. Customs & Import

All shipments are dispatched from Slovakia within the European Union. As all destination countries are also EU member states, no customs duties or import taxes apply. Prices include VAT where applicable under EU VAT rules.

5. Order Tracking

Once your order ships, you will receive an email with a tracking number. Use this to monitor your shipment on the carrier's website.

6. Lost or Delayed Shipments

If your order has not arrived within the estimated delivery window, contact us at support@ellviro.com with your order number. We will investigate with the carrier and resolve the issue promptly.

7. Incorrect Address

Please ensure your shipping address is accurate at checkout. Dušan Dúbrava JCB servisc (trading as Ellviro Market) is not responsible for orders shipped to incorrectly entered addresses. Contact us immediately at support@ellviro.com if you notice an error.

8. Damaged in Transit

If your order arrives damaged, photograph the packaging and item immediately and contact us within 48 hours at support@ellviro.com. We will arrange a replacement or refund promptly.

9. Contact Us

Dušan Dúbrava JCB servisc (trading as Ellviro Market)
Prietržka 141, 908 49 Prietržka, Slovakia
Email: support@ellviro.com
Phone: +421 903 245 503 (Mon–Fri, 9:00–17:00 CET)