Shipping policy
Shipping Policy – Ellviro
Last Updated: April 14, 2026
This Shipping Policy explains how orders are processed and delivered for purchases made through Ellviro.
Order Cut-Off Time: 5:00 PM (Eastern Time - ET)
1. Shipping Destination
We currently ship exclusively within the United States.
Orders placed with delivery addresses outside the United States cannot be processed at this time.
2. Order Processing
- Processing Time: 1–3 business days (Monday–Friday)
- Orders are not processed on weekends or U.S. federal holidays.
- Once your order has been processed, you will receive a confirmation email with shipping details.
3. Delivery Time
After processing, orders are typically delivered within 3–7 business days.
Total Estimated Delivery Time: 4–10 business days.
Delivery times are estimates and may vary due to carrier delays, weather conditions, holidays, or other circumstances beyond our control.
4. Shipping Fees
Any applicable shipping charges will be displayed during checkout before payment is completed.
5. Order Tracking
Once your order has been shipped, you will receive an email containing tracking information so you can monitor your delivery status.
6. Delivery Issues
If your order has not arrived within the estimated delivery timeframe, please contact us at:
Email: support@ellviro.com
We will work with the shipping carrier to investigate and resolve the issue as quickly as possible.
7. Incorrect Address Information
Customers are responsible for providing accurate and complete shipping information during checkout.
Ellviro is not responsible for delays, lost packages, or failed deliveries resulting from incorrect or incomplete address information provided by the customer.
8. Lost or Damaged Packages
If your package arrives damaged or is lost during transit, please contact us promptly. We will review the issue and assist in reaching an appropriate resolution.
9. Business Information
Legal Business Name: Apex International Group Inc.
Trading Name: Ellviro
Business Address: 30 N Gould St Ste R, Sheridan, WY 82801, United States
10. Contact Information
Email: support@ellviro.com
Phone: +1 214 810 3515
11. Customer Support Hours
Monday – Friday: 9:00 AM – 6:00 PM (ET)
Saturday & Sunday: Closed