Shipping & Returns Policy
Shipping & Returns Policy – Ellviro market
1. Shipping Policy
Ellviro market partners with multiple independent vendors across the EU to ensure fast and reliable delivery of products to our customers. Each vendor is responsible for the shipping and delivery of their products.
Processing Time:
Orders are typically processed within 1–3 business days after payment confirmation.
Shipping Time:
Estimated delivery times vary depending on the vendor and destination country, typically between 3–10 business days within the EU.
Shipping Fees:
Shipping costs are displayed during checkout and depend on the vendor and product size or weight. Some products may qualify for free shipping.
Tracking Information:
Once your order has been shipped, you will receive a confirmation email with tracking details. If you have multiple items from different vendors, they may arrive separately.
2. Returns Policy
Ellviro is a marketplace platform. Each vendor manages their own returns and refund policy in compliance with EU consumer protection laws.
Return Period:
Customers have the right to return most items within 14 days of delivery, without providing a reason, as per EU regulations.
Return Conditions:
Products must be unused, undamaged, and in their original packaging.
Some products (e.g., hygiene or customized items) may be excluded from return, depending on vendor policy.
Customers must contact the vendor directly via their Ellviro market profile to initiate a return.
Refunds:
Refunds are processed once the returned item is received and inspected by the vendor. The refund will be issued to the original payment method within 7–14 days.
3. Damaged or Incorrect Items
If you receive a damaged or incorrect product, please contact the vendor immediately through the platform. The vendor will provide instructions for replacement or refund.
If the vendor does not respond within a reasonable timeframe, please contact Ellviro market Support at:
📧 support@ellviro.com
4. Responsibility
Ellviro market acts as an intermediary platform and is not directly responsible for the fulfillment, quality, or return of any products. Each vendor is legally responsible for their listings and compliance with consumer laws.
5. Contact Information
For any general inquiries or assistance, please contact:
Ellviro market
Correspondence Address: Pod Bystercom 619/11, 92241 Drahovce, Slovakia
📧 Email: support@ellviro.com 📞 Tel: +421 948 227 588